Some services may send you a digital questionnaire before or after your appointment. If you have notifications switched on within the NHS App, you will receive an alert when a new questionnaire becomes available. If you do not have NHS App notifications enabled, we will send you a text message (from 07860039092) or an email (from no-reply@drdoctor.co.uk) with a secure link to complete your questionnaire via the DrDoctor patient portal.
If we contact you, please complete your questionnaire, answering all the questions you can. Your responses give us feedback on your progress and help us to manage and improve our services. We use digital questionnaires to better understand your health before and after your appointments.
These questionnaires ask about your symptoms, physical health and quality of life. Completing them ahead of time helps us prepare for your appointment and monitor your progress.
How to complete your digital questionnaire
If you receive a notification in the NHS App, or access your questionnaire via text message or email:
Click the secure link provided (drdoctor.thirdparty.nhs.uk)
Log in with your last name, date of birth and postcode, or choose the NHS login option to sign in using your NHS App credentials
Select the phone number you would like us to send your one-time verification code to
Enter the one-time code you receive
Complete the questionnaire as accurately as possible and click ‘Submit’
You can view a summary of your answers online at any time
You can view and complete your questionnaires on any device by visiting drdoctor.thirdparty.nhs.uk/moorfields, logging in as usual and navigating to ‘online care’.
How can I complete my digital questionnaire on my tablet or computer?
Enter your last name, date of birth and postcode, or choose the NHS login option
Select the phone number you would like us to send your one-time code to
Enter the one-time code you receive and click ‘Let’s go’
Go to ‘Online care’ in the top left
Find the questionnaire you want to complete and click ‘Complete assessment’
I would like to receive email notifications, how can I do this
You can update your contact details in the DrDoctor patient portal.
Log in at drdoctor.thirdparty.nhs.uk/moorfields
Go to ‘Settings’ in the top right
Click ‘Add new’
Select ‘Email’
Enter your email address
Click ‘Add’
If you are using the NHS App, please make sure notifications are switched on in your device settings to receive alerts about new questionnaires.
We are using digital questionnaire to collect your feedback. You may receive one to complete before and after your appointments for:
It’s not always easy to tell your care team how you’ve been feeling over time regular monitoring of your health at home helps us:
If you cannot log in with your correct details, we probably have the wrong details for you on our system. Please contact the number on your most recent patient letter and check we have your most up to date:
Occasionally, when you try to complete a questionnaire, you might see a message in red saying that there is a problem with it. If this happens, please try again the next day and your questionnaire should be up and running. If the problem persists, please ring the number on your most recent letter.
The questions you will be asked depends on which specialty you are being seen by, but may include questions about diagnosis and treatment, pain and its management, mobility, symptoms, quality of life, daily living, social activities, well-being and other medical conditions.
If you have any queries regarding the completion of your questionnaire or any questions in relation to this work, please contact the number on your most recent patient letter.
Seek medical advice immediately if you feel unwell in any way or are concerned about your symptoms. Please contact Moorfields Eye Hospital on 0207 253 3411 for outpatient queries and eye emergency care or 999 for life threatening conditions. The form does not replace medical care.
Anonymous information (i.e. no one will be able to identify you) will be used at a future date to help us improve the quality of the services we are providing for you. It will be used to support researching how effective treatment is. By returning the electronic digital assessment form, you are consenting to your information to be used in this way. Data required to deliver this service and product developments will be shared with our service provider, DrDoctor. DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens as certified here. DrDoctor’s Privacy Policy can be found at my.drdoctor.co.uk/privacy.