Our teams have been contacting patients with information on the changes to their follow up appointments. If you haven’t heard from us, please attend your next appointment as scheduled.
Please read the information provided in the frequently asked questions drop down below. This includes information on how we will book your follow up appointments, and details on contacting us if you are concerned about your eye health in between appointments.
To improve your experience as a patient, we have made the process of booking your next outpatient appointment more efficient. The new process will reduce the number of cancellations made, ensuring patients are seen when they need to be.
Instead of booking your next appointment when you are in clinic, you will be sent a date to attend your follow up closer to the time you are due in. This appointment will be booked by the team managing your care and will be approximately six weeks ahead of when we are due to see you.
For example, if you are scheduled to see us for a follow-up in six months’ time, we’d send your appointment details approximately four to six weeks ahead. Those patients who need to be seen sooner will still be provided with an appointment time before they leave clinic.
Please be assured, you will receive your appointment date from us. If you need to update your details or communication preferences, patients at City Road can email moorfields.outpatientbookingsbc@nhs.net.
For patients at other Moorfields sites, please contact your clinic.
If you are unable to attend the follow up date provided, contact us to arrange a date that is more suitable.
If you feel you need to be seen before your next scheduled appointment, please contact us as soon as possible.
The clinician in charge of your care will, if required, arrange for you to be seen sooner, or they may give you advice on how to manage your condition in the time between your appointments, for example.
If you have serious concerns about your eye health, or if you experience sudden sight loss, it’s important that you let us know straight away. You can use our A&E service at City Road or log on to our online A&E platform, where you will be able to speak to a doctor.
If you do not live close to London, or cannot access our online A&E service, please go straight to your nearest eye care unit.
Continue to follow the healthcare advice given to you by your team. If you are required to administer eye drops to keep your condition stable, please do so. If you need any further support, you can speak to one of our nurses via the nurse-led helpline on 0207 566 2345.
If you experience sudden sight loss, or eye injury, please attend your nearest eye care unit or log on to our online A&E service.
If you have any questions about your appointment, please use the information in your appointment letter or text message to contact us. If you have any concerns about your care, contact our Patient Advice and Liaison (PALs) team by calling the team on 020 7566 2324, or by emailing them at moorfields.pals@nhs.net
We've had to make some changes as to how we book the appointments, to try to improve your experience as a patient.
Beforehand, we used to book appointments quite a long way in advance and we found that we were having to make lots of last minute cancellations, which were really quite inconvenient and worrying for our patients.
I think the main difference for our patients is that historically, people used to receive their next appointment dates exactly when they left the clinic. What we'll be doing now is contacting you nearer the time. So typically, if it will be six weeks before your next appointment, you will receive either a letter or a text message confirming when you need to attend.
The patients that need to be seen sooner, typically those that have had surgeryor laser procedures, we will still be able to book those appointments on the day that you are seen. So that, for example, if you need to be seen again in 2 to 4 weeks’ time, we will give you that appointment on the day.
We just want to reassure you that your appointment will go ahead, and we will be in touch with you. And overall, we think that this will give you a much better experience as a patient without the worry of your appointment being cancelled or rescheduled at the last minute.
There's no need for patients to contact the clinic in between appointments. Your team will be in touch to give you details of your next appointment. If you do want to find out more information about our new process, there’s more information available on our website. And we're always here to answer any questions you may have.