Moorfields 2016 CQC children and young people survey results

Moorfields 2016 CQC children and young people survey results

About the survey

The Care Quality Commission (CQC) has today, Tuesday 28 November 2017, published the results of its 2016 survey of children and young people. The CQC is the independent regulator of health and social care in England, sponsored by the Department of Health. The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety. Findings are published, including performance ratings, to help people choose care.

The 2016 children and young people’s survey involved 132 acute and specialist NHS trusts across England and looked at the experiences of 34,708 patients aged 0-15 years old who were treated and cared for as an inpatient or day case during November and December 2016.

The survey asked children, young people, parents and carers for their views on aspects of care including if they felt well looked after while in hospital, and involved in decisions about their care.

Moorfields’ results

At Moorfields, children, young people and parents at the Richard Desmond Children’s Eye Centre and the Jungle ward at Moorfields at St George’s were invited to participate. The CQC received a total of 98 responses for the trust, a 34.1% response rate.

The survey asked a range of questions covering: going to hospital, the hospital ward, hospital staff, facilities for parents and carers, pain management, operations and procedures, medicines, leaving hospital, and the overall experience.  

A score of 10 represents the best possible response and a score of zero the worst. The higher the score for each question, the better the trust is performing.

Results summary

Where we did well

  • For 49 of the 55 questions we scored eight or above, and for 32 of these we scored nine or above.
  • When compared to other trusts we scored the same or better on all of the questions.
  • It was especially noted that our care for 8-15 year olds scored particularly well.

Thank you to everyone who completed the survey. Understanding what people think about their care and treatment is important to improve the quality of services the NHS delivers. 

As a learning organisation, we value the insight external regulation can give and welcome these conclusions to ensure we continue to deliver the highest standards of patient care. Local teams have discussed the results and are planning to address areas where there is room for improvement.

Further information

Read the survey findings on the Care Quality Commission website

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