Self check-in kiosks

From 6 February, patients at Moorfields Eye Hospital, City Road will be able to check in to their appointments via four new outpatient check-in kiosks located at the hospital entrance. The kiosks will offer patients an alternative to waiting in a check-in queue contributing to an improved and more efficient outpatient experience.

Moorfields Eye Hospital NHS Foundation Trust is at the forefront of new and innovative technologies for eye care and research. New patient kiosks are a step forward in embracing new, efficient ways of working that benefits patients and hospital staff. As such, we wanted the new kiosks to be as accessible as possible. The kiosk screens have been specifically modified for visually impaired patients, can be changed to high contrast colours large font display, and offer a choice of 11 languages. Staff and volunteers will be available to support patients in using the new kiosks. 

As part of this programme, we are also considering ways to further assist patients in using patient kiosks and digital self check-in technology in the future, to ensure we continue to improve and innovate to deliver the best patient experience at Moorfields Eye Hospital.

At this stage, we are piloting the kiosks for a period of six months at Moorfields City Road. A review of all Moorfields sites will take place over the coming months to understand which sites would benefit from outpatient check-in kiosks being installed.

Further information about this programme, including the outcomes of this outpatient check-in kiosk pilot will follow later in 2018.

If you have a question or a comment about the kiosks, please contact the project team at: service.improvement@moorfields.nhs.uk

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