Overseas visitors

The national health service (NHS) provides free hospital treatment for people who live lawfully in the United Kingdom only.

If you do not normally live in this country or you cannot confirm you are a lawful settled UK resident and you do not meet one of the exemptions from charges criteria, you will have to pay for any treatment you need. This is regardless of your nationality, whether you hold a British passport, have previously lived in the UK, have paid National Insurance and taxes in the UK in the past, own property in the UK or have been issued with an HC2 certificate.

Covid guidance for international patients from overseas

Moorfields is following the government guidance for international patients who require treatment, either surgery or an outpatient appointment. It is vital that you read and follow the guidance below. 

Travel from ‘red list’ travel ban countries

  • Countries identified as ‘red list’ travel ban can be found on GOV.UK: GOV.UK (www.gov.uk) .
  • Everyone travelling in or through a ‘red list’ travel ban countries is currently being refused entry to the UK unless they are a British or Irish national, or they have residence rights in the UK. Quarantine in a designated hotel for 10 days and two PCR covid tests on day 2 and day 8 are required.

Travel from ‘amber list’ countries

This guidance does not apply to travel from or through a red-listed country in the preceding ten days where hotel quarantine is mandatory and two PCR tests. This guidance requires international patients to:

  • Complete a Passenger Locator Form and provide proof of a negative coronavirus test 3 days prior to leaving country of origin.
  • Complete an S2 certificate using evidence from a healthcare provider explaining treatment (e.g. Appointment letter).
  • Quarantine for ten days upon arrival to England, except for travel to and from a pre-arranged healthcare provider for treatment, having followed the below steps:

1. Book and pay for a travel test package, which includes a Covid-19 test on day two and day eight of quarantining
2. Patients can attend their appointments for their first visit after receiving a negative coronavirus test result from day two of arrival in England.

  • Any accompanying carer will also be required to isolate and undertake two PCR tests on day two and day eight following arrival.
  • Patients booked for surgery will need to self-isolate in accordance with the Moorfields Eye Hospital pre-elective isolation requirements.

Travel from ‘green list’ countries

If a patient has travelled abroad to one of the ‘green listed’ countries within the preceding 10 days, they will need to have a Covid-19 test prior to leaving that country and have undertaken a Covid-19 test on day 2 or before, following arrival in England. The patient may attend Moorfields following receipt of a NEGATIVE covid test result from day 2 following arrival in England.

What happens if I need to attend the accident and emergency department (A&E)?

You will not be charged for treatment that you receive in the A&E department. However, this does not include emergency treatment given in any other department in the hospital, which will include;

  • if you are operated upon
  • if you are admitted to an inpatient ward
  • if you are allocated an outpatient appointment.

How can I prove that I am entitled to free hospital treatment?

For you to receive free hospital treatment, you will need to provide evidence that you are legally living within the UK. All patients treated at this hospital, whatever their nationality and living status, are required to provide correct information when registering their details. If you are living in the UK on a lawful settled basis then you should be prepared to provide evidence.

How will I know if I have to pay?

The overseas visitors manager can provide you with more detailed information if you are unsure whether you are entitled to free hospital treatment. You will be asked to provide evidence of entitlement – they will advise you of what documents are acceptable.

Accessing health services

For further information on how to access health services in the United Kingdom, please see our accessing health services page.

If I am not eligible for free treatment, what will I have to pay for?

You will be charged for any treatment given to you by any member of staff in any of our services, both in the hospital or in the community.

Exceptions may apply under certain circumstances, but we will discuss this with you if it applies to you.

If you are confirmed by the clinical team as seeking routine and planned NHS hospital care, you will be expected to pay in advance to the full estimate of care before you have the care. If you cannot pay for routine and planned care in advance, we will not be able to give you the care and will return your case to your GP or the referring clinician.

Current regulations guide

The Government website Gov.uk provides information on the current regulations. The information available on the link below is a general guide and does not provide a full summary of the current regulations.

Guidance on overseas visitors hospital charging regulations

Contact us for further information

To prove your entitlement, contact our overseas visitors officer. Our officer is available Monday to Friday from 9am to 5pm and can be contacted as follows:

  • Telephone: +44 (0)20 253 3411 extension 6724. Please leave a voice message if no one is available to take your call.
  • Email: moorfields.overseas@nhs.net
  • Post: Overseas visitors officer, finance department, Moorfields Eye Hospital NHS Foundation Trust, Kemp House, 152-160 City Road, London EC1V 2NX

Last updated: 25th June 2021