Our A&E is for urgent, sight-threatening problems and eye treatment
Moorfields Direct020 7566 2345
For A&E queries out of hours (switchboard)020 7253 3411
Emergency care during the COVID-19 crisis
During the COVID-19 crisis, the government have advised everyone to avoid non-essential travel where possible. If you have an eye condition, and you are not sure if you need to be seen by a doctor, or you do not wish to travel, we are now offering video consultations.
These consultations will be held with one of the Moorfields clinicians. They will be able to advise you on action to take. Please note - this does not replace a full ophthalmic examination. Instead, it is aimed to help the doctor decide the safest action for you. Some patients may be asked to come to hospital for a further examination, whilst others can be managed locally.
How to attend the emergency care video consultation triage:
- The video consultations will be held between 9am and 5pm Monday to Friday initially, please check back as we update our hours regularly.
- Click the Emergency care - click to start call button below.
- Enter name and phone number when prompted.
- You will join emergency care online waiting area. View your position in the queue and read any messages from the service.
- Clinician arrives and consultation proceeds.
Please note this service is NOT available between 12.30pm and 1.30pm each day
What this service does
Moorfields accident and emergency (A&E) service can be found at Moorfields Eye Hospital in City Road.
Our A&E team offers emergency treatment for urgent, sight-threatening problems only.
On arrival you will be assessed by a medical professional, who will determine how serious your condition is and prioritise you accordingly.
Sometimes we will treat your condition straight away, but sometimes we might decide to refer you to one of our more specialist services for further tests and treatment, or refer you to your general practitioner or optometrist.
Moorfields A&E department is open 24 hours a day, seven days a week. We are based in Moorfields Eye Hospital, City Road 162 City Road, London, EC1V 2PD.
Please note that we are not a general A&E and can only help with urgent, sight-threatening eye conditions.
Services offered by Moorfields A&E
We are a specialist accident and emergency (A&E) department and we aim to provide a first class service to people who have eye emergencies such as pain or vision loss.
When you visit us you will be assessed by an experienced medical professional, and if you have an emergency eye problem that means you need to be seen today, you will be booked into A&E.
- This department is for people with eye emergencies only.
- A&E is not for second opinions, repeat prescriptions or non-urgent problems such as dry eyes, itchy eyes, hay fever and cataracts.
- If you need a repeat prescription please see your GP. We are unable to issue repeat prescriptions in A&E.
- A&E is not a “walk in” clinic and you will be asked to see your optician or GP if you do not have an emergency.
- The trust operates a zero tolerance policy in regards to abusive and aggressive behaviour towards our staff.