Troubleshooting virtual consultations

Speakers/headset:

• Is the volume at an audible level?
• If your speakers/headset is external is it plugged in securely?
• If your speakers/headset need power are they switched on?
• Are your speakers/headset being used by the computer? Check computer's audio settings.
• Are you hearing an echo? Check computer's audio settings.

Web camera:

• If your camera is external is it plugged in securely?

• In Chrome, is your browser using the correct camera? Click camera icon in Call Screen's address bar, check access and selected camera.

• Is other software using the camera? For example Skype is also running. Your computer may require computer reboot.

• Do your Firewall settings allow video stream? Ask whoever looks after your firewall for help.

Microphone:

• If your microphone is external is it plugged in securely?

• Is your microphone being used by the computer? Check computer's audio settings.

• Is Chrome using the correct microphone? Click camera icon in Call Screen's address bar; check access and selected microphone.

• Are you muted? Either Call Screen, or device's audio.

• Is the software using the microphone? For example is Skype also running? Your computer may require computer reboot.

• Connection to Internet okay?
• Check speed and latency at www.speedtest.net
• Are others on the network using lots of bandwidth? For example is someone watching Netflix or YouTube.
• Is the modem/router working properly? (Wireless network) Get closer to access point.

Latest Google Chrome?

• Check version at www.whatismybrowser.com
• Update browser from chrome://help
• Download new at www.google.com/chrome

Latest Safari?

• Check version at www.whatismybrowser.com
• Update browser from Mac App Store