A homecare medicines service is the delivery of hospital prescribed medicines directly to your home or other appropriate location (for example your work place). The homecare medicines service may also include
The delivery of ancillary items such as dressings, needles and syringes
The delivery of equipment such as a pump or a fridge
Nurse home visits to train you how to give yourself your medicine
Regular nurse visits to give your medicine
Your hospital team is still fully responsible for the clinical aspects of your treatment. They will keep your GP up to date with any changes to your care.
The service offers you convenience and control over your hospital medicines supply. Delivery of your medicines can be organised around your needs. You won’t need to wait in the hospital pharmacy or travel back to hospital to collect your medicines. Repeat prescriptions can be automatically ordered by your clinician.
You may also be able to have a nurse visit you at home rather than in hospital.
Deliveries are made by a homecare delivery driver in a van to your home. You can also arrange to have your medicines delivered to a different address (for example your place of work or a friend or relative’s house).
The driver carries official identification which you can ask to see.
You, or someone you know, will always need to sign for your medicines delivery. This ensures your medicines have arrived safely.
Attend your routine clinic appointments, blood tests or GP check-ups
Make sure the hospital and homecare service have your contact details (phone number and email address if you have one).
Make sure someone is around to accept the delivery.
Make sure you’re at home when a homecare nurse is booked to visit you if you have one.
Tell your homecare provider if you need to make any changes to your delivery date or your nurse visit.
Keep your medicines stored correctly and let your hospital team know about anything that has been stored the wrong way.
Check your delivery and tell your homecare provider if there is anything missing or not as expected.
We take your personal security seriously and do not pass your personal details on to anyone else without your permission. You can find all the information about how your personal data will be managed in our privacy notice.
Need information in a another format?
We can provide our patient information in large print, Braille, translated versions, or other formats on request.
For more information please contact our patient advice and liaison services (PALS) by telephone on 020 7566 2324 or by emailing moorfields.pals@nhs.net or ask a member of staff.