Moorfields Eye Unit at Queen Mary's Hospital
Queen Mary's Hospital
Roehampton Lane
Roehampton
London
SW15 5PN
020 7702 5542
NHS
About Moorfields at Queen Mary's Hospital
Summary
Moorfields Eye Unit at Roehampton is one of our local treatment centres, bringing expert eye care closer to patients' homes.
Located in Queen Mary's Hospital in Roehampton, our eye unit provides outpatient and diagnostic services for a range of eye conditions alongside day-case eye surgery for the local area.
Treatment offered includes:
• Cataract• Glaucoma• General ophthalmology
Getting to Moorfields, Queen Mary's Hospital
By train and underground
Barnes station, for National Rail services, is a short ride from the hospital on bus routes 72 or 265, or is approximately 15 to 20 minutes walk away.
Hammersmith station, for District, Piccadilly and Hammersmith & City lines, is connected to Queen Mary’s Hospital by bus route 72.
Richmond station (for District line, London Overground and National Rail) and Wimbledon station (for District line, National Rail and tram services), are both linked to the hospital by bus route 493.
For general rail enquiries please call National Rail enquiries 08457 48 49 50
By bus
Bus routes 72, 265, 493, 969 and N74 stop directly outside Queen Mary’s Hospital on Roehampton Lane.
Routes 85, 170 and 430 stop about 10 minutes from the hospital on Medfield Street.
Outpatient waiting list
From 1 September 2024, we are making changes to how we manage our follow-up appointment process.
We’ve outlined the changes below and what that means for you. If you have any further questions, please do contact us using the contact information provided.
What is the follow-up outpatient waiting list?
Our outpatient waiting list is the list we use to manage your next outpatient appointments.
Why are you making changes to how my outpatient appointments are made?
We want to improve your experience as a patient at Moorfields by making the process of booking your next outpatient appointment more efficient. The new process will reduce the number of cancellations made, which will further increase the efficiency of our clinics, ensuring patients are seen when they need to be.
Instead of providing you with a date for your next appointment when you leave clinic, you will be placed on a managed list for your specific condition and your appointment will be booked on a date determined by the consultant who is managing your care.
This means you will receive your appointment date closer to the time you are due to be seen. For example, if you are scheduled to see us for a follow-up in six months’ time, we’d contact you with your appointment details approximately 6 weeks ahead of the date you are due in.
Patients who need to be seen sooner
Those patients who need to be seen sooner, or reviewed more regularly, will still be provided with an appointment time before they leave clinic.
When will the changes take place?
The new process will happen automatically, so you are not required to take any action, unless you need to tell us of a change in your contact details. If you need to update your contact details or communication preferences, please email moorfields.outpatientbookingsbc@nhs.net if you are a patient at City Road. For patients at other Moorfields sites, please contact your clinic using the contact details you will have received in previous communications from us.
What if I can’t make the appointment date?
If you are unable to attend the date provided, you will be able to contact us to arrange a date that is more suitable for you. There will be a contact phone number and email address on your appointment letter.
What if I am worried about my sight/eye health in between appointments and feel I need to be seen sooner?
If you feel that your condition does not require emergency attention, but you need to be seen before your next scheduled appointment, please contact us as soon as possible on 020 7253 3411 or using the contact details you have been provided for in previous communications for your Moorfields clinic. The consultant in charge of your care will, if required, arrange for you to be seen sooner, or they may give you advice on how to manage your condition in the time between your appointments, for example.
If you have serious concerns about your eye health, or if you experience sudden sight loss, it’s important that you let us know straight away. To do this, you can use our A&E service at City Road or log on to our online A&E platform, where you will be able to speak to a doctor.
If you do not live close to London, or cannot access our online A&E service, please go straight to your nearest eye care unit.
What support can I get from Moorfields to help manage my eye condition in between appointments?
Please continue to follow the healthcare advice given to you by your team between appointments. If you are required to administer eye drops to keep your condition stable, please do so. If you need any further support, you can speak to one of our nurses via the nurse-led helpline on 0207 566 2345.
If you experience sudden sight loss, or eye injury, please attend your nearest eye care unit or log on to our online A&E service.
Who can I speak to about how my appointments are managed?
If you have any questions about your appointment, please contact the information on the appointment letter or text message provided. If you have any concerns or complaints about your care, you can contact our Patient Advice and Liaison (PALs) team by calling the team on 020 7566 2324, or by emailing them at moorfields.pals@nhs.net