Video consultations

Video consultations enable you to have your appointment via a completely secure video environment from the comfort of your own home, you do not need to attend the hospital.

Attend Anywhere is the technology we use for our confidential video consultations.

You can connect to this service using a PC, Mac or an iOS / Android device using the latest version of Google Chrome or Safari web browsers.

How to prepare for your video consultation:

Before you access the link provided, follow these steps: 

  1. Ensure your web browser is Google Chrome or Safari or Samsung default web browsers.
  2. Make sure your web camera and microphone are working and switched on. 
  3. Use the ‘test call’ facilities available on the video consultation start up page prior to your appointment time
  4. Please have available earphones and microphone to enhance the audio quality.
  5. In the event of audio not working please have available your telephone to talk as back up.

When you are ready to join your appointment please click on the button below to join the ‘Moorfields Virtual Reception Waiting Room’.

What to expect:

Please note this service is currently for patients who have received an appointment or who have been offered drop-in access to a clinical service. If you are not sure when you appointment is scheduled for please call the booking centre on 0207 566 2357.

Ten minutes before your appointment time, click on the ‘Moorfields Virtual Reception Waiting Room’ button below and select start video call.

Enter your name, DOB and phone number when prompted. This information is not stored beyond the length of the video consultation.

Tick the box to accept the terms and conditions then press continue.

Your device may ask you for access to your camera and microphone, for the video consultation to take place.  

You will hear some hold music once you are in the waiting room.

The Virtual receptionist will take some details from you to verify your appointment and then place you in the clinicians waiting room. You will see yourself on the video and hear music.

You are able to view your position in the queue and read any messages from the service.

The clinician will answer your call and the consultation will begin, your image will shrink and move to the corner of the screen and you will see your clinician.

For more information please download our patient login instructions (pdf).

If you have any issues, please call 020 7566 2357 and select option 4.

Clinics available:

The following services run video-consultation clinics by appointment only.

Adult Services, Adnexal, Genetics, Medical Retina, Neuro, Oncology, Uveitis, Rapid Access Clinics, Pre Assessment Orthoptics, Paediatric Services, Counciling Services, Cornea, Strabismus, Uveitis, External Eye Disease

Moorfields outpatient virtual clinic:

Moorfields Virtual Reception Waiting Room. Click to join

Other Moorfields virtual clinics:

Bedford - for clinicians Mr Thomas & Miss Dahlmann-Noor: Click to start call

Emergency Care

If you have an eye emergency but are concerned about travelling in, you can speak to one of our clinicians via our online A&E service, Attend Anywhere.

City Road - A&E Virtual Registration

FAQs

I don’t have a device that has a camera and microphone; can I still have a video consultation?

Unfortunately not, to hold an effective video consultation our clinicians will need to both see and hear you therefore your device must have a camera and a microphone. Please press ‘Ok’ for all camera and microphone access pop ups.

Having trouble connecting?

Download our Troubleshooting video calls leaflet (PDF)

 

Last updated: 20th May 2020