The annual Moorfields’ Stars awards ceremony took place on Wednesday 24 April, at Gibson Hall, London. Staff, volunteers and their guests enjoyed a memorable afternoon to recognise and reward the academic, professional and volunteering achievements of colleagues throughout 2018.
Now in its tenth year, Moorfields’ Stars of 2018 celebrated staff and volunteers through more award categories than ever, and over 400 nominations in total. Thank you to Moorfields Eye Charity for supporting the awards scheme and event.
The ceremony began by celebrating colleagues who have achieved academic success, have achieved long service, or who have received recognition externally. It was also an opportunity to recognise our employees of the month who have demonstrated The Moorfields Way values throughout the year.
In the second half of the ceremony, the winners of the prestigious competitive categories were announced. Shortlisted finalists in each award category were selected by judging panels representative of staff from across the trust.
Details on the winners in each category can be found below. Congratulations to all of our winners and finalists!
Chairman’s award for an outstanding contribution to Moorfields
Winner: Mary Masih, head of nursing, north division
Mary is an incredibly caring and positive colleague. She is always willing to help and will often sacrifice her own time to support the service and other colleagues. She is deeply passionate about Moorfields and has demonstrated exceptional leadership. She has played a significant role in developing nursing at Moorfields; leading the uniform project, concluding the vanguard project, supporting with the nursing strategy, developing learning development protocol, encouraging experienced based co-design to help engage patients, and helping support the UK Ophthalmology Alliance. She is a fantastic representative for the trust.
Moorfields’ volunteer of the year award
- Paul Chennell, Friends of Moorfields volunteer
- Tina Etienne, Friends of Moorfields volunteer
- Lynne Moorcroft, Friends of Moorfields volunteer
Winner: Tina Etienne, Friends of Moorfields volunteer
Tina is a volunteer in our outpatient clinics. In addition to providing refreshments, snacks and newspapers, Tina also provides warmth and kindness to those in the waiting areas. She engages well with everyone who approaches her and offers words of comfort and encouragement to those with concerns. She laughs and smiles with the staff and brings out the best in everybody. She is inclusive and caring with an excellent demeanour.
The patient choice award - individual
- Anne Bradley, senior ocularist
- Nicola Dunlop, nurse consultant, adnexal service
- Robert Henderson, consultant ophthalmologist
- Richard Poynter, medical photographer
Winner: Nicola Dunlop, nurse consultant adnexal service
Nicola provides expert care to patients at the adnexal service at City Road. Her caring, efficient and professional approach has secured her patients’ trust and respect. One described her as a ‘shining beacon the like of which are very rarely seen’. She constantly strives to improve the patient experience by being organised and informed about each individual’s clinical requirements, never stinting to provide helpful advice and guidance, reassurance and kindness.
The patient choice award - team
- Northwick Park day care
- Patient advice and liaison service and complaints team
- Sir Ludwig Guttmann team
Winner: The patient advice and liaison service and complaints team (PALS)
The PALS team provides trust-wide confidential advice and support to patients, carers and relatives to resolve concerns (as well as complaints) about their care. They deal with a myriad of enquires and go out of their way to be friendly and supportive. They never lose their cool and are always pleasant despite working in stressful circumstances. They work very hard behind the scenes and are integral to the smooth running of the trust.
Moorfields Eye Charity Champion award
- Robert Brooks, strategic workforce development manager
- Debbie Bryant, executive assistant to the chairman and chief executive
- Adam Dubis, advanced human retinal imaging specialist, NIHR Biomedical Resource Centre, Moorfields Eye Hospital NHS Trust and honorary lecturer, UCL Institute of Ophthalmology
Winner: Robert Brooks, strategic workforce development manager
Rob is a fantastic advocate and supporter of Moorfields Eye Charity. He makes enormous efforts to support many of its fundraising activities and has recruited his family, friends and colleagues to participate too. He actively looks for ways to promote and engage with the charity, in particular by encouraging and leading Moorfields apprentices to organise one of the most successful Moorfields Tea fundraising events ever, and initiating a raffle at City Road.
Moorfields’ leadership award
- Vijay Anand, deputy head of optometry
- Helen Gibbons, clinical lead nurse education and research
- Susanna Lui, theatre sister
- Rashmi Mathew, consultant ophthalmologist and deputy director for undergraduate education
Winner: Susanna Lui, theatre sister
Susanna is a passionate team leader for three sites. Under her leadership Northwick Park theatre and Ealing theatre have been awarded Moorfields’ Stars in past years; something the teams attribute to her brilliant leadership and motivation. Her commitment to her job is an example to all us. She is hard working, always keen to do her best, attentive to her team’s needs and creates a culture of learning and development.
Moorfields’ unsung hero award
- Teddy Pascua, healthcare cleaner
- Clare Wills, internal communications officer
- Peter Wood, secretary - orthoptics
Winner: Peter Wood, secretary
Peter is a hardworking, friendly and knowledgeable member of the orthoptic team. He has been with the trust for over 10 years, working his way up through various departments. He does much more than a secretary's job and is known as the ‘go to’ person for every query. Peter never complains, does an exceptional job keeping the department running smoothly and the clinicians couldn't do their jobs as effectively without him.
Moorfields Eye Charity award for innovation and service improvement
- Cayton Street clinic, A&E urgent care clinic and glaucoma virtual and optometry-led services
- Pharmacy ocular inflammation therapeutics service
- Rapid access clinic team at Croydon
Winner: Cayton Street, A&E urgent care clinic and glaucoma virtual and optometry-led services
The Cayton Street clinic started running a year ago as a new development. The team has made a great success of working together and they provide great quality care in a quick and efficient model. The team has surpassed expectations and the sheer tenacity and devotion to high standards of this multi-disciplined group has allowed this project to flourish, now being seen as a role model in standard of care.
Moorfields' team of the year award
- Injections team at Potters Bar
- Performance and information team
- Resuscitation team
Winner: Resuscitation team
The resuscitation team provides a high quality of training, advice and support for all Moorfields sites. They constantly look to improve by using innovative techniques and have created a new e-learning module which has had very positive feedback. They are also evolving new technologies such as virtual reality to meet the needs of the Z generation. Their tireless efforts have resulted in greater staff engagement, improved compliance, and improved patient, staff and visitor safety.
Moorfields’ star of the year award
- Gavin Kissoondeeal, advanced ophthalmic nurse specialist
- Mary Masih, head of nursing, north division
- Celso Miranda, admissions co-ordinator
- Sandra Pandolfi, cancer nurse specialist
Winner: Sandra Pandolfi, cancer nurse specialist
Sandra is a caring cancer nurse specialist. She always goes over and above for patients. One standout example was in 2018 when she completely changed the life of a homeless man that had to undergo extensive treatment. She gained his trust, tracked down his birth certificate and went out of her way to help get him back on his feet and in permanent accommodation.
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