Changes to patient appointments
Due to the increasing numbers of patients being admitted to hospitals across London, the NHS and Moorfields are facing significant challenges. To help protect our patients and our services, we are moving patient appointments to telephone and video consultations.
We will continue to see those patients considered to be most at risk in person in our clinics. If you have an upcoming appointment with us, please attend as scheduled - your sight matters.
If we are changing your appointment to a telephone or video consultation, we will contact you shortly to make arrangements.
Eye cancer (Oncology) patients
If you have been referred to our eye cancer, Ocular Oncology, clinic, please attend. Our Oncology clinics are running as usual and we've got measures in place to help keep you safe.
Who can I talk to about my appointment?
We are experiencing a high volume of calls, with long wait times, so please email the booking team at firstname.lastname@example.org if you have any further questions about your appointment. Someone will respond to you as soon as they can, and this will save you a long wait on the telephone.
If we have asked you to come in to one of our clinics, you can read more about what to expect, including safety measures and guidance for patients, on our Appointment page.
Patients can also read our Frequently Asked Questions (FAQs) to get more information on how we’re working to keep patients safe.
PLEASE NOTE: Patients who test positive for coronavirus or show symptoms in the UK must now self-isolate for at least 10 days.
Medical Retina patients
If you need to speak to a clinician urgently about injections, you can email: email@example.com (please provide your name and hospital number), or call us on 0207 566 2472. Patients of St George's with injection queries can email Yvette Chalpkin firstname.lastname@example.org. For patients at Croydon with injection queries, please contact Tarun Sharma email@example.com . Yvette and Tarun will be able to answer questions regarding the Purley injection service.
You can also access some useful patient guidance on managing your condition in between appointments using the Medical Retinal conditions link below.
- Medical Retinal conditions – guidance for patients.
Need urgent or emergency care?
If you feel your eye health is deteriorating, please contact our nurse-led helpline on 0207 566 2345, 08:30am-21:00pm Monday to Friday and 9am-5pm on Saturdays.
Sudden sight loss or eye injury
Moorfields patients and those living in central London who require emergency eye care (sight threatening problems or eye injuries) can use our online A&E (Attend Anywhere) service. These video consultations will allow us to assess your condition and provide advice on whether or not you need to come into our A&E department for further checks. More information can be found on the Emergency care page.
Managing your eye care in between appointments
We understand patients may have questions or concerns about their eye health in between appointments, so we’ve created some useful guides to help manage your eye care at home. Please use the ‘My eye care and coronavirus’ link below to access these guides.
Patient experiences of coming into hospital
We know some patients may feel worried about attending appointments right now, but we're keen to reassure you that there are measures in place to help protect you. Use the patient experiences link below to read about the experiences of some patients who have come in for treatment in recent weeks and months.
Latest advice on Covid-19
Visit the NHS website for all the latest advice on Covid-19, including the symptoms to look out for in adults and children, self-isolation rules, and how to seek help if you need it.
- NHS Coronavirus - visit the website for all the latest information.