PLEASE NOTE: Moorfields is deferring non-urgent appointments. Those patients affected will be contacted shortly by someone at Moorfields to reschedule. Emergency care remains open. Please contact us if you have any concerns about your sight.

Deferring non-urgent appointment

In response to the current coronavirus situation, we are deferring all non-urgent treatment from Monday 23 March. This is being done on the basis of clinical need; our doctors and nurses are reviewing each person’s requirements individually. We are doing this to minimise the number of people having to travel to a clinic, as well as ensuring we are using NHS staff and resources wisely.

Please be assured that someone at Moorfields will be in touch with you shortly if your appointment is affected. If you feel your eye health is deteriorating, please contact our nurse-led helpline on 0207 566 2345, 9am-5pm Monday to Friday and 9am-5pm on Saturdays. We will continue to provide urgent and emergency eye care for everyone who needs it. Please see details below for emergency and out of hours care. 

Emergency care

For emergency eye care, you can speak to a Moorfields clinician through our online A&E service, between 9am and 5pm Monday to Friday and between 10am and 4pm on Saturdays and Sundays. These video consultations will allow us to assess your condition and provide advice on whether or not you need to come into our A&E department for further checks. More information can be found on the Emergency care page. If you require urgent medical advice out of these hours, you can contact our A&E department on 020 7253 3411.

We will also continue to provide urgent care at the following sites:

Visitor guide

When attending any of our sites during the Coronavirus (COVID 19) emergency for any outpatient appointments, A&E or surgery you should only attend with a maximum of one other person.

Note: These are temporary changes to our guidelines and will be changed back when safe to do so.

Self-care at home

We've produced some useful guides and tips on managing your eye care at home in between appointments. You can access this information using the link below, which also has contact details for the Medical Retinal Clinic. 

Latest health advice on Coronavirus

The new advice issued by the Chief Medical Officer is as follows:

Stay at home for 14 days if you have either:

  • a high temperature
  • a new continuous cough
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms
  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days
  • If you have to stay at home together, try to keep away from each other as much as possible

Do NOT go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found on the NHS website

How to protect yourself and others

Everyone should do what they can to stop coronavirus from spreading.

It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services

Do not:

  • do not touch your eyes, nose or mouth if your hands are not clean
  • do not have visitors to your home, including friends and family

Those at risk

The NHS will contact you from Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with coronavirus. You'll be given specific advice about what to do.

Do not contact your GP or healthcare team at this stage – wait to be contacted.

Who is at risk

You may be at a particularly high risk of getting seriously ill with coronavirus if you:

  • have had an organ transplant and are taking an immunosuppressant medicine
  • are having chemotherapy or radiotherapy
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe chest condition, such as cystic fibrosis or severe asthma
  • have another serious health condition

Practising good hand hygiene

Last updated: 30th April 2020