Due in for an appointment?

If we have asked you to come in for treatment or surgery, do not delay, please attend your appointment.

We have put a number of measures in place to help patients and staff stay safe. These include giving face masks to people on entry at our hospitals and clinics; along with symptoms checking before entering and social distancing measures.

Here is what some of our recent patients have said:

“…everyone wears masks as they go in and maintain social distancing. They made one way to go to a room and another way to go back…” Mohammed, June 2020

“…I cannot praise the staff highly enough, for not only providing their usual outstanding level of care, but also for the many extra precautions that have been put in place to minimise the risk of spreading Covid-19. I was extremely anxious to come to the hospital, but once I got there, every staff person made me feel relaxed and comfortable." Barbara, June 2020

Read our frequently asked questions about how we’re working to keep patients safe, and what you can expect when you come in for an appointment.

Find out more about how to prepare for and what to expect when attending an appointment at Moorfields during the pandemic.

Waiting to hear about your appointment?

Due to the large number of appointments deferred during the pandemic, we are seeing those patients with conditions that put them at the highest risk of sight loss first; our doctors and their teams have reviewed your case on this basis. If you are worried about us having postponed your appointment, please email our helpline at or call 020 7566 2700.

We understand you may be worried about your eyes so we have produced some useful resources to help you manage your condition at home

If you feel your eye health is deteriorating, please contact our nurse-led helpline on 0207 566 2345, 08:30am-21:00pm Monday to Friday and 9am-5pm on Saturdays. 

Moorfields patients and those living in central London who require emergency eye care (sight threatening problems or eye injuries) can use our A&E Attend Anywhere service during the time below.   

Monday to Friday:

  • 9am-12:30pm
  • 1:30pm-5pm
  • 5:30pm-9pm 

Saturday to Sunday:

  • 10am-12:30pm
  • 1:30pm-4pm

These video consultations will allow us to assess your condition and provide advice on whether or not you need to come into our A&E department for further checks. More information can be found on the Emergency care page. If you require urgent medical advice out of these hours, you can contact our A&E department on 020 7253 3411.


PLEASE NOTE: People who test positive for coronavirus or show symptoms in the UK must now self-isolate for at least 10 days.

Moorfields will be in touch with patients whose appointments were deferred due to Coronavirus as soon as is possible. Emergency care remains open - please get in touch with us immediately if you have a sight threatening problem.

Returning services

The pandemic means that the NHS and Moorfields Eye Hospital are facing a significant challenge. In response, we are changing the way we do some things so that we can offer the eye care you need in the safest way.

Over the past couple of months, we have only been able to offer a very limited number of services. We have deferred a significant number of appointments and operated from seven sites. We are still facing a significant challenge due to the impact of Covid-19. We will steadily expand both the range of services we offer and the number of sites we can offer them from over the summer, but only where this can be done safely.

As we are able to create more appointments, we are arranging these for patients at the greatest risk of sight loss first. Where possible, we are offering phone or video appointments, to save you having to travel to see us. In many outpatient clinics, you will undergo some tests with a member of our eye care team. These will be checked by our clinical professionals who will let you know the results later. They may need to see you while you are with us. If you are coming in to one of our sites, please read the section on your appointment. This explains the measures we have in place to protect you. If you have any particular concerns ahead of your visit, please contact us on the number in your appointment letter. We want to make your visit as smooth as possible.

Patient experience of coming into hospital 

We know some patients may feel worried about attending appointments right now, but we're keen to reassure you that there are measures in place to help protect you. Use the patient experiences link below to read about the experiences of some patients who have come in for treatment in recent weeks and months.

Guidance on face coverings and face masks

 Find out more about the use of face coverings and surgical face masks in our short animation. 

Latest advice on Covid-19

Visit the NHS website for all the latest advice on Covid-19, including the symptoms to look out for in adults and children, self-isoaltion rules, and how to seek help if you need it. 

Last updated: 21st September 2020