If you can't find a direct dial number for what you need, or have a general inquiry, please call the main switchboard on 020 7253 3411. Your call will be answered by an automatic system which will ask you for the name or department you require. If you don't know who you need, simply say 'operator' and you'll be put through to one of our switchboard staff who will be able to put you through to the right person or department.
Any medical queries should be discussed in the first instance with your GP or optician or via the NHS 111 service.
Changing or cancelling your appointment time
You can change or cancel your appointment at our City Road hospital by calling our booking centre on 020 7566 2357. To view the telephone numbers of our other sites visit the 'our locations' page.
Change or cancel a follow up appointment
If you are visiting for a follow up appointment or for surgery, please call the service where you are being treated - you will find contact details either on your appointment letter or in the our services section of this website.
Eye conditions or general eye health
If you have a question regarding an eye condition or you are worried about your eyes, we recommend that you contact your GP or ophthalmologist in the first instance.
If your eye problem is urgent or sight-threatening, you can visit our 24-hour specialist A&E department at our main City Road hospital without an appointment.
You can also contact Moorfields Direct, our nurse-led telephone helpline, on 020 7566 2345 for general information and advice about eye conditions and treatments. The helpline is open from 9am to 9pm, Monday to Friday, 9am to 5pm on Saturdays, and is staffed by experienced ophthalmic-trained nurses. At busy times, the nurses might not be able to answer your call straight away - please bear with us and call back a little later if this happens.
For further patient information on eye conditions and treatments you can visit the online medical resource website, Patient, here.
Patient advice and liaison service (PALS)
Our PALS team provides confidential advice and support to help you sort out any concerns you may have about the care we provide, guiding you through the different services available at Moorfields. The PALS team can also advise you on how to make a complaint. You can contact the PALS team on 020 7566 2324/2325 or by email to firstname.lastname@example.org.
Overseas and private patients
If you are an overseas or a private patient, please call 020 7566 2299 for refractive laser enquiries and referrals, or 020 7566 2803 for general enquiries and referrals. For further information, please see our private patient website.
Education and training
If you have a question regarding a course at Moorfields, please contact 020 7566 2428.
Press and media queries
If you are a journalist or broadcaster with a media enquiry, or want to find out about filming at Moorfields, please contact the communications team.
- 9am to 5pm Monday to Friday call 020 7566 2628.
- Email: email@example.com.
- For urgent media enquiries outside of office hours, please call 020 7253 3411 and ask to speak to the press officer on call.
If you have any questions about our website or spot any problems, please email firstname.lastname@example.org.