Moorfields Private, part of the world leading ophthalmic specialist hospital, Moorfields Eye Hospital NHS Foundation Trust, has been named Hospital of the Year in Doctify’s 2023 Patient Voice Awards.
The Patient Voice Awards celebrates and honours healthcare providers who go above and beyond to prioritise patient experiences and place patient voices at the heart of their care. The Hospital of the Year award honours a hospital that actively collects and integrates patient feedback to enhance services, build trust, foster transparency and place the patient firmly at the forefront of their patient-centred care approach.
Moorfields Private offers every patient the opportunity to provide anonymous feedback via Doctify – both through publicly available and verified reviews and through a patient survey. The results are shared monthly with every member of the Moorfields Private team and each department has an action plan to improve services based on patient feedback. Some of the changes implemented so far include:
- Improving both the inpatient and day patient food menus based on patient feedback and recommendations.
- Offering patients the option of in person pre-assessment appointments on the day on initial consultation.
- Rewriting our telephone menu so patients can find the right department more quickly.
- Updating our pre-admission patient information with things patients fed back that they would like to have known in advance of attending Moorfields Private.
The Doctify judges awarded the prize to Moorfields Private for their remarkable commitment to ensuring 'no patient is left unheard', responding to 99% of patient feedback, whilst establishing a seamless process for sharing patient insights across the organisation.
We are delighted to have been recognised by Doctify for our commitment to patient-centred care with this award.
Mark Bounds, director of private care at Moorfields said:
“We always strive to deliver the best possible service and care for our patients. Patient feedback is invaluable in ensuring we are always learning and improving. I would like to thank our patients for taking the time to tell us what we have got right and what we could do to be better next time. We are delighted to have been recognised by Doctify for our commitment to patient-centred care with this award.”
Dr Stephanie Eltz, CEO of Doctify said:
“Moorfields Private has truly stood out in the Patient Voice Awards, exemplifying their dedication to trust, transparency, and using patient feedback to improve their services. Right from the start, Moorfields Private has led the way in embracing patient reviews, setting a high standard. This award is a testament to their commitment to listening and improving, establishing them as true leaders in patient-centred care. We hope this recognition will inspire others to seek and utilise patient feedback to enhance healthcare even further.”