Accessible Information Standard (AIS)

The Accessible Information Standard (AIS) is a new national standard that all organisations providing NHS or adult social care are required to implement.

The AIS ensures that patients, carers and parents of patients, and visitors who have a disability or sensory loss receive information they can access and understand. We strive to ensure that information is given in the appropriate format and all patient information is produced according to the accessible standards set by the UK Association for Accessible Formats. This includes:

  • Large font patient letters and patient information leaflets.
  • Verbal and visual communication support. 
  • Patient information and patient letters in braille.
  • Email and text reminders.
  • Personalised communication for people with a learning disability.
  • Communication support using the ‘This is me’ leaflet for people who have dementia.
  • Hearing loops at all Moorfields sites.

If you have a specific communication need, please call the service under which you are being treated (for example glaucoma, medical retina etc.). You can find contact details on your appointment letter.


Accessible Information Standard patient panel

An Accessible Information Standard patient panel works alongside our AIS project group to offer advice and ideas from a patient and carer perspective. If you would like to learn more about its work or become involved please contact our patient advice and liaison service on 020 7566 2324 or 020 7566 2325.

Further information about the Accessible Information Standard is available on the NHS England website.


Further projects

We have also undertaken a range of other projects in support of the new standard. We have:

  • Installed the NHS England AIS e-learning package onto Insight (our in-house training system) to increase staff awareness 
  • Assessed additional training needs for staff
  • Developed system flags to identify patients and/or carers who require information in a different format
  • Reviewed existing policy and practice around use of email and text messages, with the intention of using this method routinely for patient appointments in the future
  • Installed a new hearing loop system at our City Road site
  • Created a consistent internal process when requesting information in new formats

Accessibility statement for Moorfields Eye Hospital NHS Foundation Trust and Moorfields Private Eye Centre

This accessibility statement applies to

This website is run by Moorfields Eye Hospital NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts using browser or device settings.
  • Zoom in up to 400% without the text spilling off the screen.
  • Navigate the website using a keyboard or speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

If you have a disability, search AbilityNet for "how to" guides to make your device easier to use.


How accessible this website is

We know many of the PDF documents on this website are currently not accessible to screen reader users. We are working on addressing this.


Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact of website team via email at 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email 
  • Call 0207 566 2324 or 0207 566 2325
  • Patient advice and liaison service
    162 City Road
    EC1V 2PD

If you cannot view the maps on our locations pages, call or email us for directions.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

Moorfields Eye Hospital is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard due to the non-compliances listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations

Many of the PDF documents on this site are either untagged or insufficiently tagged so will not be accessible to screen reader users. This fails several WCAG 2.2 Level A and AA success criteria, including:

  • 1.1.1 Non-text Content (Level A)
  • 1.3.1 Info and Relationships (Level A)
  • 1.3.2 Meaningful Sequence (Level A)
  • 2.4.2 Page Titled (Level A)
  • 2.4.6 Headings and Labels (Level AA)

We aim to make these documents available in an accessible format by March 2025. We do not aim to publish any further non-accessible PDF documents.


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs documents we publish will meet accessibility standards.


What we’re doing to improve accessibility


As part of Moorfields' commitment to accessibility we have also tried to build our designs and templates to meet as much as possible of the WCAG 2.2 AAA standard, particularly where this relates to visual impairments. This includes the following WCAG 2.2 Level AAA success criteria:

In addition to meeting as many as possible of the WCAG 2.2 Level AAA success criteria, we are committed to continually improving the accessibility of this website. We aim to achieve this by:

  • Implementing alternate colour scheme options, including dark mode.
  • Performing regular accessibility audits.
  • Frequent research and incorporating customer feedback to improve our services.
  • Keeping up with the latest best practices and evolving standards.


Preparation of this accessibility statement

This statement was prepared on 1 February 2024. It was last reviewed on 11 March 2024.

This website was last tested on February 2024 against the WCAG 2.2 AA standard.

The test was carried out by Moorfields Eye Hospital NHS Foundation Trust.