Accessibility

This accessibility statement applies to www.moorfields.nhs.uk.

This website is run by Moorfields Eye Hospital NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts using browser or device settings.
  • Zoom in up to 400% without the text spilling off the screen.
  • Navigate the website using a keyboard or speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

If you have a disability, search AbilityNet for "how to" guides to make your device easier to use.

 

How accessible this website is

We know many of the PDF documents on this website are currently not accessible to screen reader users. We are working on addressing this.

 

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact of website team via email at Moorfields.webrequests@nhs.net 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email moorfields.pals@nhs.net 
  • Call 0207 566 2324 or 0207 566 2325
  • Patient advice and liaison service
    162 City Road
    London
    EC1V 2PD

If you cannot view the maps on our locations pages, call or email us for directions.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

Moorfields Eye Hospital is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard due to the non-compliances listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

 

Non-compliance with the accessibility regulations

Many of the PDF documents on this site are either untagged or insufficiently tagged so will not be accessible to screen reader users. This fails several WCAG 2.2 Level A and AA success criteria, including:

  • 1.1.1 Non-text Content (Level A)
  • 1.3.1 Info and Relationships (Level A)
  • 1.3.2 Meaningful Sequence (Level A)
  • 2.4.2 Page Titled (Level A)
  • 2.4.6 Headings and Labels (Level AA)

We aim to make these documents available in an accessible format by March 2025. We do not aim to publish any further non-accessible PDF documents.

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs documents we publish will meet accessibility standards.

 

What we’re doing to improve accessibility

WCAG 2.2 AAA

As part of Moorfields' commitment to accessibility we have also tried to build our designs and templates to meet as much as possible of the WCAG 2.2 AAA standard, particularly where this relates to visual impairments. This includes the following WCAG 2.2 Level AAA success criteria:

In addition to meeting as many as possible of the WCAG 2.2 Level AAA success criteria, we are committed to continually improving the accessibility of this website. We aim to achieve this by:

  • Implementing alternate colour scheme options, including dark mode.
  • Performing regular accessibility audits.
  • Frequent research and incorporating customer feedback to improve our services.
  • Keeping up with the latest best practices and evolving standards.

 

Preparation of this accessibility statement

This statement was prepared on 1 February 2024. It was last reviewed on 11 March 2024.

This website was last tested on February 2024 against the WCAG 2.2 AA standard.

The test was carried out by Moorfields Eye Hospital NHS Foundation Trust.