Moorfields rated outstanding for being effective by the CQC

Moorfields Eye Hospital NHS Foundation Trust has been rated outstanding for being effective by the Care Quality Commission (CQC). Overall the trust received a rating of good and the CQC highlighted that all of the trust’s inspected services were rated as either good or outstanding.

Inspectors commented that the improved rating for effective was awarded because:

  • Patient outcomes in many specialties were better than the national targets;
  • Services participated in research projects, many with other ophthalmology providers, in order to drive improvement and identify best practice in care and treatment for patients;
  • There was good multidisciplinary working across all services.

Moorfields at City Road was also recognised as being outstanding for surgical services and for being caring. Moorfields at Bedford and St George’s improved from ‘Requires improvement’ to ‘Good’ overall and surgical services at Moorfields at Bedford were rated outstanding for being effective. 

Staff were praised for their compassionate care and the report highlighted that feedback from patients confirmed that staff were “caring and treated them with kindness.” Inspectors also commented that the care within surgery services for patients is “innovative” and provides “excellent emotional and practical support to patients.”

Moorfields was recognised for being “at the forefront of training, research and innovation in ophthalmology” and inspectors cited many examples of outstanding practice, including:

  • Moorfields Eye Hospital and University College London setting up the London Project to Cure Blindness which restored the sight of the first patients receiving a new treatment derived from stem cell technology;
  • Moorfields’ collaborative and pioneering research study with DeepMind Health showing that artificial intelligence helped to diagnose eye diseases.

David Probert, chief executive of Moorfields Eye Hospital, said:

“We are delighted that the effectiveness of our services has been recognised as being outstanding, and that inspectors observed this high level of care and expertise during their visits. This achievement is thanks to the dedication and commitment of our workforce at all levels – from doctors, nurses and allied health professionals to our administrative and clerical teams – who strive to improve and innovate in order to provide the compassionate care recognised in the CQC’s report.

“As a learning organisation we know there are some areas where we can improve, and we are taking action to address these, but having a strong and positive base on which to build is critical in being able to achieve our goals and support our patients.”

Read the full report from the CQC.

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