Patient advice and liaison service (PALS)

Our PALS team provides confidential advice and support to resolve concerns about your care and guide you through our services.

Our PALS team provides confidential advice and support to resolve concerns about your care and guide you through our services.

Contact us020 7566 2324020 7566 2325

Patient advice and liaison service
162 City Road
London
EC1V 2PD

What this service does

Our PALS team provides confidential advice and support to patients, carer and relatives to resolve concerns about your care and guide you through our services.  The team helps solve your problems quickly and passes on comments and suggestions for improving our services.

The team works with staff, managers and where appropriate, relevant external organisations, to negotiate immediate or prompt solutions. If necessary, PALS can refer patients and families to local or national support agencies.

The PALS team at Moorfields also handles all complaints about our services, ensuring that all are dealt with appropriately and used to improve services for others in future.

How do I make an appointment with this service?

You can call or email us using the contact details at the top of this page, or you can pop into the office, which is on the ground floor at the main City Road hospital.  A member of the team can also visit you in clinic or on the ward - just ask a member of staff to contact us on your behalf.