10 points of dignity
- Have a zero tolerance of all forms of abuse
- Support people with the same respect you would want for yourself or a member of your family
- Treat each person as an individual by offering a personalised service
- Enable people to maintain the maximum possible level of independence, choice and control
- Listen and suppoort people to express their needs and wants
- Respect people's right to privacy
- Ensure people feel able to complain without fear of retribution
- Engage with family members and carers as care partners
- Assist people to maintain confidence and positive self-esteem
- Act to alleviate people's loneliness and isolation
Your rights to choice and control
Useful contact numbers
Moorfields Direct telephone helpline: 0207 566 2345: 9am - 9pm, Monday to Friday and 9am - 5pm on Saturdays.
Patient advice and liaison service (PALS): 0207 566 2324/5
Contact the Elderly provides a lifeline of friendship. Once a month on a Sunday afternoon a volunteer driver will transport one or two older people to a volunteer host's home where a small group can enjoy warm hospitality and a cup of tea. The driver then takes the person home at the end of the day.
Phone: (Freephone) 0800 716 543
Age UK offers a telephone befriending service which provides a weekly telephone call (usually lasting 20 minutes) from a trained and supported volunteer. They can also offer a Good Day Call which is a short telephone call several times a week, at a convenient time for an initial period of 8 weeks. This is especially beneficial if a person has experienced a recent bereavement or just been discharged from hospital.
Phone: 020 7820 6770
Home Library Service may be offered by some libraries. A regular visit can be provided, usually every 4 weeks to someone's home. The person can request what reading material, music and films are available and these can then be requested and exchanged during the next visit. The service is free and specific titles can be requested. Some libraries in boroughs offer computer training, helping people to become computer literate.