Advice and support for children and families

We provide a range of support and advice to help make your child's visit to us as stress-free and easy as possible.

The family support service

The family support service at Moorfields is here to help families in any way it can, from advice about your child's first appointment here, to discussing with you what you have been told by your consultant about your child’s eye condition, and the implications that could have.

Family support specialists are able to link up with your community services so that you get appropriate help locally as soon as possible. They are also able to offer advice about your child’s education, and help with developmental issues if your child is young and has very low vision.

Information is also available on financial matters, from statutory benefits and allowances, to grant-giving bodies and groups who assist with transport, holidays or sporting opportunities.

The family support service can be contacted on 020 7608 3677 or you can ask to speak to someone from the team at your child's appointment.

Patient advice and liaison service

We also have a patient advice and liaison service (PALS) which provides confidential advice and support to help you sort out any concerns you may have about the care we provide.  This team can also guide you through the different services available at Moorfields.

For more information, please see the patient advice and liaison service section.